OpenDialog AI
I joined OpenDialog in 2019 as the second engineering hire in a four-person team and played a key role in developing the product as the company grew from incubation through seed to Series A during my six years. I was the primary contributor to OpenDialog’s conversation engine, enabling seamless user interactions via orchestration of large language models and deterministic methods to perform intent classification, entity extraction and retrieval-augmented generation.
I led the Alexa integration, providing voice capabilities, and built an audiobook skill, used daily since 2022, for users with reading disabilities. As an engineering lead my team built a chatbot for an insurtech client, resulting in significant daily sales as their primary new business channel. I built conversational applications using Python, Node, PHP, and MySQL, and deployed on AWS with Docker.
During my time at OpenDialog, I developed leadership skills and served as initiative lead for two years, where I defined the role. I led cross-functional teams to deliver key product initiatives such as Analytics, Semantic Intent Classification, and LLM Actions, as well as a streamlined onboarding journey which reduced time to value to under 5 minutes. These initiatives simplified the product whilst also providing advanced capabilities to customers.
TRIM-IT
A barbering startup with a mission to enhance the barber experience using technology. From December 2015 to February 2018 I was responsible for the tech & product.
As it was an early stage startup, I was also the sole web developer - so I was responsible for the creation and maintainance of the API. As the products developed I strove to put the customer experience at the heart of the product and oversaw improvements to the user signup flow and introduced a new feed-based homescreen to make it easier to book a barber.
Through three pivots I led the product team to deliver a barber booking service, a live queuing service, and a mobile barber service, which facilitated thousands of haircuts across London, Bristol, and Brighton. Achievements included winning StartUp Sussex 2016, and pitching to Steven Bartlett of Dragon’s Den.
HackSussex
HackSussex is the University of Sussex’s hackathon society. I co-organised the HackSussex hackathon in November 2017 & 2018, and also re-branded the event. The events were attended by over 100 students, and were sponsered by Rolls-Royce and American Express. We received coverage in local media and the student newspaper.
Guardeon
Guardeon was a hack built at HackJunction built by a team I was part of with four others. Our project was building a home monitoring system. The team included two electrical engineers who created sensors which contained Wi-Fi chips. These sensors could be placed on a door for example, which when opened would communicate to the API. For this hack we won the Artificial Intelligence track at HackJunction!